Privacy policy
Last updated: August 17, 2026
Who’s AUX respects your privacy.
This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit Who’s AUX, place an order, join Vinyl Club, purchase Gift Vinyl Club, sign up for marketing, contact us, or otherwise interact with our website and services.
Information we collect
Depending on how you interact with us, we may collect information such as:
- Name
- Email address
- Billing and shipping address
- Telephone number
- Customer-account information
- Order and purchase history
- Subscription and membership information
- Shipping and fulfillment information
- Marketing preferences
- Communications with Who’s AUX
- Music preferences or recommendations you voluntarily provide
- Record, artist, playlist, or other submissions
- Information about how you interact with our website
- Device, browser, network, cookie, and similar technical information
Payment information is processed through Shopify and applicable payment providers. Who’s AUX does not receive your complete payment-card number.
How we use information
We may use personal information to:
- Process and fulfill purchases
- Manage recurring Vinyl Club subscriptions
- Manage prepaid Gift Vinyl Club purchases
- Provide customer service
- Communicate with you about orders or subscriptions
- Process returns, refunds, replacements, and disputes
- Maintain customer accounts
- Send product marketing when you have opted in
- Improve our products and website
- Understand customer interests
- Prevent fraud, misuse, and security incidents
- Meet legal, accounting, tax, and regulatory obligations
- Develop and improve Who’s AUX curation
Marketing email
The email signup on Who’s AUX is our product and commerce marketing list.
If you opt in, we may send information about:
- Product releases
- Vinyl Club
- Discovery Vinyl
- New products
- Events
- Store updates
- Promotions
- Other Who’s AUX commercial news
You may unsubscribe using the unsubscribe option included in marketing emails.
Our external Substack publication is separate from the Who’s AUX store marketing list.
Music recommendations and submissions
Our Contact page may also be used to submit:
- Records
- Artists
- Songs
- Music recommendations
- Musical connections
- Context or history
- Stories
- Opinions
- Playlist ideas
- Links
- Your own work
- Other material you think Who’s AUX should hear
We may review and retain submissions and may contact you about something you submit.
Recommendations, context, comments, and other submissions may help inform future:
- Discovery Vinyl selections
- Vinyl Club deliveries
- Playlists
- Listening recommendations
- Products
- Community discussions
- Editorial ideas
Submitting something does not guarantee that we will select, feature, publish, respond to, or otherwise use it.
We do not claim ownership of original material you submit solely because you sent it to us.
If we want to publicly reproduce personally identifiable original material in a way that implies your participation, endorsement, or authorship, we may seek additional permission where appropriate.
How we share information
We may disclose information to vendors and service providers that help operate Who’s AUX, including providers involved in:
- Ecommerce and hosting
- Shopify services
- Payment processing
- Subscription management, including Appstle
- Shipping and fulfillment
- Email and marketing
- Analytics
- Fraud prevention
- Customer support
- Accounting, legal, or professional services
We may also disclose information when required by law, to protect legal rights, or in connection with a business transaction such as a merger, acquisition, restructuring, or sale.
We do not sell personal information to advertisers for money.
Cookies and similar technologies
Our website and service providers may use cookies and similar technologies to operate the store, remember preferences, understand usage, measure performance, prevent fraud, and support marketing.
Your choices regarding cookies may depend on your browser, device, and location.
Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, managing subscriptions, resolving disputes, complying with legal obligations, and enforcing agreements.
Retention periods may vary depending on the type of information.
Your privacy rights
Depending on where you live, you may have rights concerning your personal information, such as the right to request access, correction, deletion, or a copy of certain information.
You may also have rights relating to marketing communications or certain uses of your information.
To make a privacy request, contact Support@Whosaux.com.
We may need to verify your identity before completing certain requests.
Children
Who’s AUX is not intended to knowingly collect personal information from children in violation of applicable law.
Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
No method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy as Who’s AUX, our technology, or applicable requirements change.
The current version will be posted on this page with its updated date.
Contact
Questions or requests regarding privacy may be sent to:
200 Washington Ave, Floor 5 #1062, Towson MD 21204