Cancellation policy
Last updated: August 17, 2026
Vinyl Club recurring memberships
Trust Us, Curator, and Collector are recurring Vinyl Club memberships.
By purchasing a recurring membership, you authorize the payment method used at checkout to be charged at the price and frequency displayed when you subscribe.
Unless otherwise stated when purchased, standard Vinyl Club memberships renew monthly until canceled.
Canceling a recurring membership
You may cancel a recurring Vinyl Club membership through the subscription-management area available through your Who’s AUX customer account.
You may also contact Who’s AUX for assistance with subscription management.
Cancellation prevents future subscription renewals.
If a renewal charge has already been processed or an associated order has already entered processing or fulfillment, cancellation does not automatically cancel or refund that order.
To avoid an upcoming renewal, cancel before that renewal is processed.
Pausing, skipping, and managing a membership
Where available for your subscription, your customer account or subscription portal may allow you to:
- Pause a subscription
- Resume a subscription
- Skip an upcoming delivery
- Update a shipping address
- Update a payment method
- Review past and upcoming orders
- Cancel the subscription
Available management options may depend on the membership and subscription platform.
Recurring charges
Applicable membership charges, shipping, and taxes are processed according to the billing terms shown when the subscription is purchased.
Your recurring membership remains active until canceled or otherwise terminated.
Orders already processed
Cancellation is prospective.
It stops future recurring billing but does not automatically reverse a charge that has already been successfully processed.
Orders that have already entered fulfillment may still ship.
Refund eligibility for a processed order is governed by our Return and Refund Policy.
Gift Vinyl Club
Gift Vinyl Club works differently from a standard recurring membership.
Gift Vinyl Club is a prepaid fixed-term purchase.
The purchaser selects:
- Trust Us, Curator, or Collector
- 3 months, 6 months, or 12 months
The full selected term is paid upfront.
Gift Vinyl Club does not automatically renew when the prepaid term ends.
No cancellation is required to prevent renewal.
At the end of the prepaid term, deliveries stop unless a new membership is purchased.
Changes to a subscription
Subscription changes may not affect an order that has already been processed.
Where available, changes made through the customer subscription portal will apply according to the timing and terms shown there.
Contact
For help managing Vinyl Club, use the Who’s AUX Contact page and select Vinyl Club, or email: